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Right of return

Flexifitx is a leader in the industry and holds a 99.5% customer satisfaction rate. We are a passionate team of over 100 skilled artisans with innovative production processes and equipment that allow us to deliver the highest quality printing.

Nobody is perfect, although we always strive to be. In the rare event that we make a mistake, we want to provide you with a worry-free experience. Notify us within 14 days of receiving your order and we will take care of you.

Our Do-It-Right Guarantee makes it quick and easy:

  • If your order contains items that are printed or embroidered materially differently than your final design or on incorrect products, we will reproduce those faulty pieces for you or issue a full or partial refund according to your preference.
  • If for any reason we are unable to reprint or embroider these pieces correctly, we will refund you for those pieces. Your refund will be issued within 1-2 days of receiving your items.
  • If you choose DHL shipping for your order, we will fully refund the postage costs when you return or exchange the items.

Cancellations

Because your personalized items are unique and made especially for you, a customization fee of 20€ per item is included in your purchase. If you would like to cancel your order, please email us with your order number and the reason for cancellation and we will get it back, provided the order has not yet gone into production.

Please note, however, that once we receive your order, we will immediately begin production of the personalized items. If you wish to cancel a purchase that is already in production, your order will be subject to a restocking fee of 20€ per item.

All refunds will be credited for the original amount paid less shipping charges and discounts for personalized items, except in the case of incorrect delivery. Once your return has been processed, you will receive a confirmation email. Please note that it may take 7-10 additional business days from the date you receive this email for the funds to become available in your account and it may take another billing cycle for the funds to appear on your billing statement.

Disclaimers

  • All sales are final after 30 days from receipt.
  • This is a custom jersey and is not manufactured by or affiliated in any way with any professional sports brand, league or manufacturer. Our custom jersey, independently produced and designed, does not bear any designation or trademark of any professional sports league.
  • Please note that we do not accept returns or refunds on blank products that have been edited or modified for resale. This policy applies to all items that have been altered from their original condition. We encourage customers to carefully review this policy before making a purchase for modification and resale.

Flexifitx reserves the right to make changes to this policy at any time. Changes will be posted on this page.

If you have any questions about cancellations or our other policies, please contact us here or email service@flexifitx.com and you will receive a response within 24 hours Monday to Friday.